Privacy Notice

We may change this policy from time to time in line with legislation and it is advised that you check this page to be aware of any changes.

Last updated: September 2020

Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:

• Why I am able to process your information and what purpose I am processing it for

• Whether you have to provide it to me

• How long I store it for

• Whether there are other recipients of your personal information

• Whether I intend to transfer it to another country,

• Whether I do automated decision-making or profiling, and

 • Your data protection rights.

 I am registered with the Information Commissioner’s Office, reg number, ZA754175.

This privacy policy relates only to the actions of Inner Key Therapy and users with respect to this website. It does not extend to any other websites that can be accessed from this website including any links we may provide to social media websites. By continuing to use the website innerkeytherapy.co.uk you are accepting and consenting to the practices described in this policy and agreeing to the use of cookies described below. This statement sets out how I, Chanel McDevitt-Kyle, of innerkeytherapy.co.uk will use and protect any information that you give to me when you use this website.

I am committed to safeguarding and protecting your information and if I ask you for any information then it will only be used according to this privacy statement.

Data Controller

Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal

data. For the purpose of Data Protection Act 1998 and General Data Protection Regulation 2018, I (Chanel McDevitt-Kyle) am both the Data Controller and the Data Processor of innerkeytherapy.co.uk

If you wish to discuss any questions you may have about my data protection policy, you can contact me via email at chanel@innerkeytherapy.co.uk.

My postal address is: 17 Sunnyside Close, Coventry, West Midlands, CV5 8DJ.

My phone number is: 07724854358.

My email address is chanel@innerkeytherapy.co.uk

My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you). 

How I use your information

I will never use your personal data for any purposes other than the administration of the therapy service that I am providing to you i.e. to arrange, cancel and rearrange appointments. I will only retain your personal information for as long as is necessary.

Initial contact.

 When you contact me with an enquiry about my counselling services I will collect information to help me satisfy your enquiry. This will include name, telephone numbers, email address. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed I will ensure all your personal data is deleted within 1 Month. If you would like me to delete this information sooner, just let me know. If you contact me via my contact form, no data will be stored by the website.

While you are accessing counselling.

Your email address or phone number will be used to provide you with written confirmation of your appointment times if you have given consent for this. Your email address and telephone number will only be used to contact you regarding appointment times unless we have agreed that I will also use your email address to email you information that is relevant to your therapy sessions.
At the beginning of your first appointment I will ask you to complete a personal details form containing your name, address, date of birth, contact information and also contact information for your GP. The form is stored in a locked filing cabinet that can only be accessed by me 

Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if   there are legal or ethical obligations to disclose, for example, if you disclose abuse/neglect of a child or vulnerable adult, or say something else that implies serious harm to yourself or others, or if a court of law requires me to disclose information. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

 I will keep a record of your personal details to help the counselling services run smoothly.  I will keep written notes of each session, these are kept in a locked filing cabinet.

For security reasons I do not retain text messages for more than 1 Month. If there is relevant information contained in a text message I will copy and place with notes. Likewise, any email correspondence will be deleted after 1 month  if it is not important. If necessary I will make a copy and place with notes. Counsellors are required to have regular supervision support so I may discuss our work with my supervisor. This would be done without identifying you and my supervisor is a counsellor who also abides by the BACP’s code of ethics regarding confidentiality.
I keep brief notes of our therapy sessions for the purpose of assisting our work together. The notes help me to keep track of the issues that we are working on and they are for my use only. The notes do not include any personal details that could be used to identify you and they are stored securely in a locked filing cabinet that only I have access to. Your therapy notes are stored separately to your personal details form.

After counselling has ended.

There are reasons why counsellors are required to keep records after therapy has ended. For example, in the case of financial transactions personal information must be retained for as long as legally required in respect of tax or accounting purposes. Retaining your therapy notes ensures that I can continue to offer you an efficient service if you make contact after therapy has ended. Your therapy notes do not include any personal details that could be used to identify you and continue to be stored securely in a locked filing cabinet that only I have access to for seven years after therapy has ended. This time frame adheres with current industry guidelines. Seven years after therapy has ended your therapy notes will be confidentially destroyed.
Your personal details form is confidentially destroyed on ending your therapy sessions. Please note that I need to keep a record of your name, date of birth and your client reference number for seven years after therapy ends. Your client reference number corresponds with a client reference number on your therapy notes and therefore enables me to identify your therapy notes if necessary.

Third party recipients of personal data

I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.

Your rights

 I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will: • give you a description of it and where it came from; • tell you why I am holding its, tell you how long I will store your data and how I made this decision; • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to chanel@innerkeytherapy.co.uk. If you have any complaints about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

Data security

I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. I use  password protected devices and locked filing cabinet  My email account is password protected and mobile phones and laptops used to respond to your emails are password protected and have anti-virus software. Any email correspondence will be deleted within one month if it is not necessary to keep it. If it is necessary to retain the information I will print the email and store it securely in a locked filing cabinet that only I have access to.

Visitors to my website

 When someone visits my website, I use a third party service, IONOS to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow IONOS to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. The website uses cookies and Google Analytics. Almost all websites use cookies which are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. Google Analytics is a service provided by Google that gathers anonymous data on how people are using websites and then provides visitor statistics, details of page views etc. This service is used by many website owners as the data helps website owners to improve their websites.

Some page elements are embedded from trusted third parties in order to provide you with Interactive Maps. This makes the website more helpful to you as a site visitor however most of these come with their own cookies. This applies to Google Maps. I do not control these cookies so I cannot guarantee what they do. In many cases the cookies are used to generate identical information to Google Analytics and indeed use Google Analytics, so opting-out of Google Analytics will also opt you out of these cookies too. You can opt out of Google analytics and other Google services here – http://tools.google.com/dlpage/gaoptout and https://www.google.com/dashboard/.

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about deleting and managing cookies.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of

these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other

websites prior to using them.

Queries
‘Data controller’ is the term used to describe the person or organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is Chanel McDevitt-Kyle  and I am registered with the Information Commissioner’s Office: the registration number for Chanel McDevitt-Kyle is ZA754175. If you have any questions about this privacy policy or the way in which I handle your personal information you can contact me via email at chanel@innerkeytherapy.co.uk.

Complaints
If you have a complaint about how I handle your personal data please do not hesitate to get in touch by email at chanel@innerkeytherapy.co.uk. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.